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What are the technological issues facing Aged Care in 2021?

The Royal Commission into Aged Care Quality and Safety, Final Report: What are the technological issues facing Aged Care in 2021?

There is a significant spotlight on Information and Communication Technology (ICT) in the newly released Royal Commission into Aged Care Quality and Safety Final Report. This highlights how increasingly important it is for Aged Care providers to strengthen their digital infrastructures and enhance the ICT skills of their workforce. Here are some of the core technological issues the Report points out, and what providers can do about them:

Insufficient bandwidth

In any given organisation, technology is crucial to business operations, but we see the importance of ICT magnified further in aged care because the entire health, safety and wellbeing of residents, and their families reliance on these systems. Aged care providers with adequate and efficient bandwidth are better-placed to track and report incidents, adopt the latest e-Health advancements and promote a level of independence in daily living tasks and reduce risks for residents. Unfortunately, a staggeringly large number of providers simply can’t meet their technological compliance requirements because they don’t have the bandwidth within their infrastructure to do so. Many do not have the bandwidth to efficiently support basic communications applications like FaceTime, Skype or even mobile phone calls for residents. This is impacting their quality of life, care and costing organisations in the long run.

Duplication of services

Duplication happens when multiple networks have been installed on the same premises, compromising speed, efficiency and workspace. It is common for aged care providers to run a number of essential services like Wi-Fi, Security, Mechanical, ICT and Electrical Systems on the disparate system. Unfortunately, these duplicate systems do not interoperate and share information very well. This can often cause a flow of effect causing duplication of effort, that ultimately impacts quality of care. It’s crucial that providers consolidate their technological networks onto one interconnected, accessible and scalable communications system that provides client-centric care to their ageing communities.

The NCIS Solution: transforming ITC in aged care

State of the art fibre infrastructure is a solution to the technological issues facing providers in 2021. NCIS Group leads the way in Aged Care Information Technology. We equip providers with a future-proof, reliable and low-maintenance fibre GPON network that drives innovation and transforms providers’ capabilities. This pressure on organisations to provide high-quality, high-speed IP and cloud-based infrastructure will only increase.

NCIS Group can help you not just meet but exceed your compliance obligations, while enhancing quality of life and care for residents and gaining better outcomes for staff. Contact us to find out more.

Australia’s aged care population is growing rapidly, placing an enormous strain on the sector to accommodate new residents. Broadband technology is the solution to this challenge, helping elderly Australians live longer while giving them more independence and choice. It’s also making life easier for providers, by enabling them to do more with less, to communicate more efficiently, and better interpret their data. It’s crucial for providers to jump on board with the latest technologies, or they’ll face being left behind. Robotics, science and eHealth are only going to become more and more important. To remain relevant in the future, setting up infrastructure that doesn’t only accommodate the innovations of today, but also those of tomorrow, is imperative. Here are just a few ways internet technology is revolutionising the aged care sector at this very moment:

Quality of life

Broadband technologies are already enhancing residents’ social connectivity. They can now enjoy video calls with their loved ones, which provides a chance to connect face-to-face, bridging the distances between families. This has a huge impact on residents’ state of mind, helping to reduce loneliness and increase overall happiness. Plus, internet technologies have also already started giving residents more choice in their day-to-day lifestyles. Thanks to wearable technologies and more devices being connected to the internet, day-to-day activities can now be customised based on the needs and lifestyle preference of the individual. Residents can now live on their own schedule, giving them greater freedom and independence, even as their care needs increase with age.

Quality of Care

As more and more objects become connected to the Internet of Things, healthcare appliances are becoming even more intelligent. This has created some exciting opportunities to improve care. Residents’ rooms are becoming active health hubs: residents can video-call their doctors from the comfort of their rooms. Providers can currently access all kinds of information about the resident, from their temperature to medicine intake, activity level and heart rate, and you can monitor and track this remotely across the facility. Any changes or abnormal behaviours can be discovered as they emerge. This can be fast, helping save lives in emergencies, and it can also be slow, picking up gradual deterioration that might have otherwise gone under the radar. This is only going to improve as more and more appliances join the Internet of Things, which is likely to lead to better reporting and even faster diagnosis in the future.

Better performance

The latest broadband technologies are also helping facilities become more productive, efficient, and profitable so that they can deliver the better quality of care to a greater number of residents. Providers can streamline processes through better data analysis and monitoring, allowing them to make more informed business decisions. Meanwhile, the dream of end-to-end care management is now being realised, and staff are no longer burdened by as much admin, thanks to mobile and tablet technologies. This has freed up more time for them to provide care, as opposed to being bogged down by admin. Plus, network technology is becoming more sustainable, offering smoother migration to solutions of the future. This will eliminate the need for core refurbishment, so residents can age in place, without having to move as their care requirements change.

NCIS leads the way in aged care technology. We deliver reliable and efficient communications solutions that transform providers’ capabilities, pushing them into the future, and ahead of the industry. NCIS can help your business grow with highly scalable, effective communications infrastructure. To learn more about the advantages of installing an award-winning Gigabit Passive Optical Network (GPON) solution, enquire now or give us a call on 1800 NCIS GROUP.

NCIS was mentioned in the Australian National Construction Review for our work on MYVISTA Mirrabooka. Five years in the making, this holistic, multi-storey aged care and retirement living development is at the forefront of design and technology. We proudly implemented a NCIS GPON high-speed IP transport layer, capable of providing the highest level of residential and ageing in place services: FTA, Satellite TV, MATV solution, full IP Nurse Call, IP Security, CCTV, Access control and Wireless Access points. Thank you to MYVISTA , Total Project Management (Australia), Pindan, Silver Thomas Hanley (STH) and all our peer contractors on site who made this team such a success. This was another terrific aged care project for NCIS.

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How are aged care providers building COVID safe networks of the future? NCIS provided our expertise on this, for a webinar hosted by ACAN, featuring other Aged Care industry thought leaders. View our submission to the ACAN COVID toolkit below.

Internet technology is make or break in this pandemic

COVID-19 has thrust Aged Care into an era of great technological change. The Aged Care facilities with exceptional communications infrastructure continue to come out on top, while those who’ve relied on legacy infrastructure or slow disparate systems lag behind. The migration to internet technologies, advancements e-Health and the virtual connectivity have been the saving grace for Aged Care providers in the pandemic, proving just how vital it is to have robust commercial-grade communications infrastructure.

What is NCIS Group’s GPON solution?

The pressure on organisations to provide high-quality, high-speed IP and cloud-based infrastructure is only increasing. It’s never been more important for providers to invest in a future-proof network that supports innovation and growth. The NCIS GPON (Gigabit Passive Optical Network) Solution does just this. It provides organisations with a safe and reliable network infrastructure that connects to IP building services, enabling the control and integration of third party building systems like IP Security, IP Nurse Call, Lighting Control, Energy Metering, BMS, alongside standard systems like VoIP, Data, WAPs, IP MATV.

GPON key benefits for Aged Care providers:

  1. Enhanced quality of life
    Feature-rich entertainment and enhanced social connectivity to keep residents in touch with their loved ones
  2. Enhanced quality of care
    Improved care – from eHealth to remote monitoring and big data
  3. Improved security
    Ironclad protection against network security breaches
  4. Space, efficiency & cost savings
    Quality infrastructure that takes up less physical space, increases workflow and reduces capital and operational expenditure
  5. Future-proofing
    Residents can ‘age in place’ with highly sustainable infrastructure that migrates smoothly to network solutions of the future.

e-Health offers opportunities for advanced virus detection

Organisations with advanced communications infrastructure can turn residents’ rooms into pandemic-safe health hubs. They can monitor and check residents’ vital health information from afar, helping reduce the need for face-to-face contact. Everything from residents’ temperatures, to their activity levels and heart rates can be accessed remotely and in real time. This ensures anything abnormal can be detected as it emerges, assisting facilities to notice and contain a potential COVID-19 outbreak before it can spread out of control.

Connectivity is crucial to mental health

Keeping elderly residents safe in a pandemic sadly means reducing residents’ contact with their loved ones, staff and other residents. This has left many elderly people feeling lonely, isolated and disconnected. Connectivity via video calling and other internet services have the potential to reduce this social isolation and increase connection between residents and families. Unfortunately, COVID-19 has placed immense stress on Australia’s public internet network, causing delays and outages in Aged Care facilities across the country. Many providers have found their facilities do not have the bandwidth to support basic applications like FaceTime, Skype or even mobile phone calls. By investing in high quality tele-communications technology, facilities can strengthen connection between residents and families, bridging the distance between loved ones. This can have a massive impact on mental health for those who need it most – increasing overall happiness in a time where it is uncertain when residents will next see their families or friends.

NCIS Group leads the way in Aged Care IT and GPON technology. We deliver reliable and efficient communications solutions that transform Aged Care providers’ capabilities, setting them up for the future advancements in their industry. NCIS Group can help your facility’s portfolio grow with highly scalable communications infrastructure. Contact us to learn more today.

We want to thank you, our clients, for all your support. The past months have been filled with COVID-19 challenges for the industries we work with, especially Health and Aged Care. We understand your challenges, and are committed to working side by side with you to solve them.

We feel honoured that our communications infrastructure has helped alleviate some of the burden for providers across Australia, and we’re very proud to connect Australia’s most vulnerable people to enhanced quality of life and care.

We’ve learnt a great deal during these trying times. Here are four of the key things COVID-19 has we’ve taught us about the future of work:

Infographic NCIS


NCIS is a proud member of the Aged Care Advisors Network (ACAN)

ACAN is a network of professionals providing comprehensive and specialised services to Australia’s Aged Care industry: from banking to sales, marketing technology, construction and communications. It gives providers an opportunity to receive the services they need from a network of trusted organisations who understand their needs.

NCIS Managing Director, Dean Beaumont has been involved with the ACAN advisory board for over two years. During this time, he has gained a wealth of knowledge about the needs of Aged Care providers, from clinical care to operational requirements, legal compliance and the physiological needs of Australian seniors. NCIS is proud to be part of a network of Aged Care thought leaders, helping create value for organisations and improve the quality of life for older Australians. You can learn more about our role in ACAN here.


Congratulations to Ray Chapman, NCIS Group Project Manager (Perth WA)

We’d like to thank our WA Project Manager, Ray Chapman, for a successful first year at NCIS. Ray brings over 10 years’ experience to the role, overseeing all phases of multi-million-dollar construction projects, from hospitals to hotels, Aged Care facilities, higher education and retail projects for both public and private sector clients. Ray’s skills lie in successful construction outcomes and developing strong working relationships with directors, delivery teams, architects and engineers. He has also worked with major clients, including Leighton Contractors, Lendlease, Probuild, Hutchinson Builders and BGC. Ray is an asset to our team and we’re thrilled to be working with him to help meet and expand Australia’s corporate communications needs.

When Australia went into lockdown, our national internet bandwidth was stretched to the limit, causing delays and outages across the country. For all organisations, including Aged Care providers, this has proven how vital it is to have robust commercial-grade communications infrastructure. We’ve seen how the facilities that rely on legacy infrastructure or slow disparate systems are struggling to keep up, while those with exceptional communications infrastructure are coming out on top. With the migration to internet technologies, the power of e-Health and the major impact of entertainment and connectivity on wellbeing, providers with solid communications infrastructure have emerged as leaders in the industry. Here are some of our key findings from Covid-19:

e-Health offers opportunities for advanced virus detection

During the pandemic, organisations with advanced communications infrastructure have turned their residents’ rooms into active health hubs. They monitor and check residents’ vital health information from afar, helping reduce face-to-face contact and enhance safety. Everything from residents’ temperatures, to their activity levels and heart rates can be accessed remotely and in real time. If there are any changes or abnormal behaviours, these can be detected as they emerge, enabling facilities to realise a potential Covid-19 outbreak much faster. Residents who show symptoms can then be isolated and tested immediately, containing a possible outbreak before it can spread out of control.

Connectivity is crucial to mental health

The lockdown in residential Aged Care facilities has also put providers to the test not only from the immediate physical risk of the virus, but also from a mental health perspective. Residents are being cut off from their loved ones and given minimal face-to-face contact with staff and other residents. This is naturally leading to feelings of loneliness and isolation. The facilities that embrace tele-communication technology can greatly reduce this social isolation and increase connection between residents and families, bridging the distance between loved ones. Being able to access video calling and other internet services is having a huge impact on residents’ state of mind, helping increase overall happiness in a time where it is uncertain when they’ll next see their families or friends.

NCIS Group leads the way in Aged Care IT and GPON technology. We deliver reliable and efficient communications solutions that transform Aged Care providers’ capabilities, setting them up for the future and ahead of the industry. NCIS Group can help your facility’s portfolio grow with highly scalable communications infrastructure. Contact us to learn more today.

The 2018 Information Technology in Aged Care (ITAC) conference, one of the Australian Aged Care industry’s most anticipated annual events, kicks off in under a month. Over November 21st and 22nd at the Adelaide Convention Centre, ITAC will bring together leading international and national experts in the fields of Information Technology and Aged Care. With key topics ranging from community care to medication management, assistive technologies, and information systems delivery, this years’ programme will cover the hottest news, opportunities, and issues affecting the IT and Aged Care sectors in 2018.

“Understanding IT is now crucial for anyone working in the Aged Care sector. It holds the key to solving many of the challenges of our nation’s aging population, improving the efficiency of healthcare care services and enhancing residents’ quality of life,” says Managing Director of NCIS Group, Dean Beaumont.

The theme for this years’ conference, Co-Designing our Digital Future, will focus on how innovation and technologies can be utilised to support the Disability and Aged Care industries into the future. Lectures and presentations over the two-day event will also tackle how providers can navigate the current Aged Care climate, amid new government reforms, and residents having a greater say in their lifestyles.

“Past ITAC conferences have seen members of Aged Care sector come together to share knowledge, improve their understanding of technology, and discuss how this technology can better be utilised in Aged Care. This has helped many of Australia’s largest Aged Care players improve their care and respond faster to residents’ needs,” says Dean.

“We constantly see first-hand that the providers who innovate get ahead, while those that don’t often get left behind. If you’re involved in the Aged Care sector, staying informed is a must. The future of Aged Care is digital, enabling care providers to do more with less, communicate more efficiently, and better interpret their data.”

The 2018 ITAC conference will be a fantastic opportunity to learn about the latest Information Technology trends in the industry, and how these can secure the sustainability of Australia’s Aged Care sector, as it grapples with the demands of an ageing population.

NCIS can’t wait to see you at ITAC!

The NCIS team will be at ITAC 2018, ready to answer your questions. We’re the people to talk to about the future of broadband technologies in Aged Care. In fact, we took out last years’ ITAC award for “Best application of Business Intelligence to leverage value from Big Data” for our GPON solution: a future-proof network system that has helped many Aged Care providers connect faster and improve their efficiency, all while improving quality of life for seniors.

You can trust NCIS deliver reliable and efficient communications solutions that transform your capabilities and push you ahead in the Aged Care industry. To learn more about the advantages of installing an award-winning Gigabit Passive Optical Network (GPON) solution, enquire now or give us a call on 1800 NCIS GROUP.

You can find out more about ITAC 2018, here.

The NCIS group, one of NSW’s leading providers of GPON network infrastructure has recently expanded to new corporate offices in Perth, WA. The new West Coast headquarters will accommodate rapid demand for GPON services, particularly in the emerging aged care and hospitality sectors of the region.

“We’re feeding organic growth across the country. Other states and territories have seen the success of our innovative solutions being rolled out in NSW and QLD, and now want to adapt these technologies for themselves,” says NCIS Managing Director, Dean Beaumont.

“Our branding, name, exposure and solutions are now attracting interstate clients and we’re having to grow our business to meet these demands.”

Western Australia is currently coming off the mining boom and to compensate, Perth and its surrounds have entered a construction phase. With the focus on development, the West Coast of Australia is open to implementing new technologies in these industry sectors, especially those with economic growth potential. As a result, many organisations are looking to develop their infrastructure.

“Now’s the time for technological expansion in WA. Companies in Perth are looking for innovation to help them with their bids and they want smarter ways of doing more with less. With the dust settling from the mining boom, they’re resource-starved and need something to pull them up economically,” says Dean.

Aged care is in a growth vertical Australia-wide due to the aging population. NCIS is currently meeting these demands, offering network infrastructure capable of improving the efficiency of facilities, while enhancing quality of life and care.

“Providing scalable infrastructure to the booming aged care industry is crucial right now. Installing and developing this infrastructure for facilities provides aging Australians with better quality of care and lifestyle, which is very important to us,” says Murrie Downing, NCIS’ Director of Sales & Marketing.

“It’s an exciting new phase for NCIS. The next step will be to continue growing our team there. We’re currently searching for more candidates.”

The NCIS group already has a huge range of new Aged Care and Hotel projects in the pipeline for WA.

Based outside of NSW? NCIS group is here to help. By investing in solid GPON communications infrastructure, your organisation can also supercharge its efficiency, well into the future. The NCIS team are award winners in the aged care and hospitality sectors, leading the charge with a comprehensive understanding of the needs of your organisation. To learn more about the advantages of GPON, enquire now or give us a call on 1800 NCIS GROUP.

All business owners are aware that downtime is detrimental to productivity, but few recognise the true extent to which it can harm their organisation. It’s important to remember that downtime can affect your business far more than that actual hours your network is physically down, impacting larger, big picture things like retention, profits and growth potential. Here are four areas where downtime has been known to harm businesses:

1. Productivity

When downtime strikes, usually the first thing to be affected is productivity. Immediately, staff are unable to do their jobs properly, leading to inefficiencies, a higher chance of errors and often, panic. Think about it – if you have 100 staff relying on your server, one day of downtime means 800 hours of compromised productivity – a severe financial loss. Plus, this has also been known to affect company morale. People like to leave work feeling like they’ve worked hard and achieved something in their day. When they don’t, many feel frustrated, annoyed and stressed. Remember – an unsatisfied team is an unproductive one, which is why efficient infrastructure is key to productivity.

2. Repair and compensation

When you’re experiencing downtime, the fastest and most effective solution to getting you back up and running is not usually the cheapest. For example; trying to organize professional help on short notice is expensive and time-consuming. Plus, to catch up on lost productivity, staff are often stuck doing work outside of scheduled hours, leading to additional overtime expenses. These costs are taken straight out of profit margins, leaving businesses unable to invest in new ventures that could help them grow. By cutting out these additional expenses, installing quality communications infrastructure will pay for itself in the long run.

3. Customer experience

In today’s extremely competitive market, customer experience is everything. When service is efficient, we perceive brands to run with equal efficiency, leading to improved trust and heightened customer retention. On the other hand, when service is slow, we tend to feel negatively about the whole organization, leading to poor retention and loss of clients. Downtime harms customer experience, leaving consumers feeling dissatisfied and unloved, straining relationships with customers that may have taken years to build.

4. Future opportunities

While reliable communications networks might have a price tag, the opportunity costs of downtime are even more expensive. Companies that constantly experience communications issues struggle to meet demands, harming opportunities to grow and innovate in the long run. On the other hand, companies with sustainable network infrastructure enjoy greater productivity and efficiency across their organisation, placing them in a better position to innovate, grow and tackle business challenges with confidence.

Ready to ditch down time, boost your productivity and supercharge your profits? Investing in a reliable and efficient communications solution will transform your organisation, pushing you into the future and ahead of your industry. NCIS can help your business grow with highly scalable, effective communications infrastructure. To learn more about the advantages of installing an award-winning Gigabit Passive Optical Network (GPON) solution, enquire now or give us a call on 1800 NCIS GROUP.