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What are the technological issues facing Aged Care in 2021?

The Royal Commission into Aged Care Quality and Safety, Final Report: What are the technological issues facing Aged Care in 2021?

There is a significant spotlight on Information and Communication Technology (ICT) in the newly released Royal Commission into Aged Care Quality and Safety Final Report. This highlights how increasingly important it is for Aged Care providers to strengthen their digital infrastructures and enhance the ICT skills of their workforce. Here are some of the core technological issues the Report points out, and what providers can do about them:

Insufficient bandwidth

In any given organisation, technology is crucial to business operations, but we see the importance of ICT magnified further in aged care because the entire health, safety and wellbeing of residents, and their families reliance on these systems. Aged care providers with adequate and efficient bandwidth are better-placed to track and report incidents, adopt the latest e-Health advancements and promote a level of independence in daily living tasks and reduce risks for residents. Unfortunately, a staggeringly large number of providers simply can’t meet their technological compliance requirements because they don’t have the bandwidth within their infrastructure to do so. Many do not have the bandwidth to efficiently support basic communications applications like FaceTime, Skype or even mobile phone calls for residents. This is impacting their quality of life, care and costing organisations in the long run.

Duplication of services

Duplication happens when multiple networks have been installed on the same premises, compromising speed, efficiency and workspace. It is common for aged care providers to run a number of essential services like Wi-Fi, Security, Mechanical, ICT and Electrical Systems on the disparate system. Unfortunately, these duplicate systems do not interoperate and share information very well. This can often cause a flow of effect causing duplication of effort, that ultimately impacts quality of care. It’s crucial that providers consolidate their technological networks onto one interconnected, accessible and scalable communications system that provides client-centric care to their ageing communities.

The NCIS Solution: transforming ITC in aged care

State of the art fibre infrastructure is a solution to the technological issues facing providers in 2021. NCIS Group leads the way in Aged Care Information Technology. We equip providers with a future-proof, reliable and low-maintenance fibre GPON network that drives innovation and transforms providers’ capabilities. This pressure on organisations to provide high-quality, high-speed IP and cloud-based infrastructure will only increase.

NCIS Group can help you not just meet but exceed your compliance obligations, while enhancing quality of life and care for residents and gaining better outcomes for staff. Contact us to find out more.

NCIS was mentioned in the Australian National Construction Review for our work on MYVISTA Mirrabooka. Five years in the making, this holistic, multi-storey aged care and retirement living development is at the forefront of design and technology. We proudly implemented a NCIS GPON high-speed IP transport layer, capable of providing the highest level of residential and ageing in place services: FTA, Satellite TV, MATV solution, full IP Nurse Call, IP Security, CCTV, Access control and Wireless Access points. Thank you to MYVISTA , Total Project Management (Australia), Pindan, Silver Thomas Hanley (STH) and all our peer contractors on site who made this team such a success. This was another terrific aged care project for NCIS.

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How are aged care providers building COVID safe networks of the future? NCIS provided our expertise on this, for a webinar hosted by ACAN, featuring other Aged Care industry thought leaders. View our submission to the ACAN COVID toolkit below.

Internet technology is make or break in this pandemic

COVID-19 has thrust Aged Care into an era of great technological change. The Aged Care facilities with exceptional communications infrastructure continue to come out on top, while those who’ve relied on legacy infrastructure or slow disparate systems lag behind. The migration to internet technologies, advancements e-Health and the virtual connectivity have been the saving grace for Aged Care providers in the pandemic, proving just how vital it is to have robust commercial-grade communications infrastructure.

What is NCIS Group’s GPON solution?

The pressure on organisations to provide high-quality, high-speed IP and cloud-based infrastructure is only increasing. It’s never been more important for providers to invest in a future-proof network that supports innovation and growth. The NCIS GPON (Gigabit Passive Optical Network) Solution does just this. It provides organisations with a safe and reliable network infrastructure that connects to IP building services, enabling the control and integration of third party building systems like IP Security, IP Nurse Call, Lighting Control, Energy Metering, BMS, alongside standard systems like VoIP, Data, WAPs, IP MATV.

GPON key benefits for Aged Care providers:

  1. Enhanced quality of life
    Feature-rich entertainment and enhanced social connectivity to keep residents in touch with their loved ones
  2. Enhanced quality of care
    Improved care – from eHealth to remote monitoring and big data
  3. Improved security
    Ironclad protection against network security breaches
  4. Space, efficiency & cost savings
    Quality infrastructure that takes up less physical space, increases workflow and reduces capital and operational expenditure
  5. Future-proofing
    Residents can ‘age in place’ with highly sustainable infrastructure that migrates smoothly to network solutions of the future.

e-Health offers opportunities for advanced virus detection

Organisations with advanced communications infrastructure can turn residents’ rooms into pandemic-safe health hubs. They can monitor and check residents’ vital health information from afar, helping reduce the need for face-to-face contact. Everything from residents’ temperatures, to their activity levels and heart rates can be accessed remotely and in real time. This ensures anything abnormal can be detected as it emerges, assisting facilities to notice and contain a potential COVID-19 outbreak before it can spread out of control.

Connectivity is crucial to mental health

Keeping elderly residents safe in a pandemic sadly means reducing residents’ contact with their loved ones, staff and other residents. This has left many elderly people feeling lonely, isolated and disconnected. Connectivity via video calling and other internet services have the potential to reduce this social isolation and increase connection between residents and families. Unfortunately, COVID-19 has placed immense stress on Australia’s public internet network, causing delays and outages in Aged Care facilities across the country. Many providers have found their facilities do not have the bandwidth to support basic applications like FaceTime, Skype or even mobile phone calls. By investing in high quality tele-communications technology, facilities can strengthen connection between residents and families, bridging the distance between loved ones. This can have a massive impact on mental health for those who need it most – increasing overall happiness in a time where it is uncertain when residents will next see their families or friends.

NCIS Group leads the way in Aged Care IT and GPON technology. We deliver reliable and efficient communications solutions that transform Aged Care providers’ capabilities, setting them up for the future advancements in their industry. NCIS Group can help your facility’s portfolio grow with highly scalable communications infrastructure. Contact us to learn more today.

We want to thank you, our clients, for all your support. The past months have been filled with COVID-19 challenges for the industries we work with, especially Health and Aged Care. We understand your challenges, and are committed to working side by side with you to solve them.

We feel honoured that our communications infrastructure has helped alleviate some of the burden for providers across Australia, and we’re very proud to connect Australia’s most vulnerable people to enhanced quality of life and care.

We’ve learnt a great deal during these trying times. Here are four of the key things COVID-19 has we’ve taught us about the future of work:

Infographic NCIS


NCIS is a proud member of the Aged Care Advisors Network (ACAN)

ACAN is a network of professionals providing comprehensive and specialised services to Australia’s Aged Care industry: from banking to sales, marketing technology, construction and communications. It gives providers an opportunity to receive the services they need from a network of trusted organisations who understand their needs.

NCIS Managing Director, Dean Beaumont has been involved with the ACAN advisory board for over two years. During this time, he has gained a wealth of knowledge about the needs of Aged Care providers, from clinical care to operational requirements, legal compliance and the physiological needs of Australian seniors. NCIS is proud to be part of a network of Aged Care thought leaders, helping create value for organisations and improve the quality of life for older Australians. You can learn more about our role in ACAN here.


Congratulations to Ray Chapman, NCIS Group Project Manager (Perth WA)

We’d like to thank our WA Project Manager, Ray Chapman, for a successful first year at NCIS. Ray brings over 10 years’ experience to the role, overseeing all phases of multi-million-dollar construction projects, from hospitals to hotels, Aged Care facilities, higher education and retail projects for both public and private sector clients. Ray’s skills lie in successful construction outcomes and developing strong working relationships with directors, delivery teams, architects and engineers. He has also worked with major clients, including Leighton Contractors, Lendlease, Probuild, Hutchinson Builders and BGC. Ray is an asset to our team and we’re thrilled to be working with him to help meet and expand Australia’s corporate communications needs.

When Australia went into lockdown, our national internet bandwidth was stretched to the limit, causing delays and outages across the country. For all organisations, including Aged Care providers, this has proven how vital it is to have robust commercial-grade communications infrastructure. We’ve seen how the facilities that rely on legacy infrastructure or slow disparate systems are struggling to keep up, while those with exceptional communications infrastructure are coming out on top. With the migration to internet technologies, the power of e-Health and the major impact of entertainment and connectivity on wellbeing, providers with solid communications infrastructure have emerged as leaders in the industry. Here are some of our key findings from Covid-19:

e-Health offers opportunities for advanced virus detection

During the pandemic, organisations with advanced communications infrastructure have turned their residents’ rooms into active health hubs. They monitor and check residents’ vital health information from afar, helping reduce face-to-face contact and enhance safety. Everything from residents’ temperatures, to their activity levels and heart rates can be accessed remotely and in real time. If there are any changes or abnormal behaviours, these can be detected as they emerge, enabling facilities to realise a potential Covid-19 outbreak much faster. Residents who show symptoms can then be isolated and tested immediately, containing a possible outbreak before it can spread out of control.

Connectivity is crucial to mental health

The lockdown in residential Aged Care facilities has also put providers to the test not only from the immediate physical risk of the virus, but also from a mental health perspective. Residents are being cut off from their loved ones and given minimal face-to-face contact with staff and other residents. This is naturally leading to feelings of loneliness and isolation. The facilities that embrace tele-communication technology can greatly reduce this social isolation and increase connection between residents and families, bridging the distance between loved ones. Being able to access video calling and other internet services is having a huge impact on residents’ state of mind, helping increase overall happiness in a time where it is uncertain when they’ll next see their families or friends.

NCIS Group leads the way in Aged Care IT and GPON technology. We deliver reliable and efficient communications solutions that transform Aged Care providers’ capabilities, setting them up for the future and ahead of the industry. NCIS Group can help your facility’s portfolio grow with highly scalable communications infrastructure. Contact us to learn more today.